Terms & Conditions

Important Information

As Powerplay is very water-orientated, you MUST be able to swim to board the boat, and for safety reasons, you must also be able to speak English. If you do not fit these requirements, you may not be able to book this tour.

Your Responsibilities

Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate trip.

You must reconfirm all booked tours prior to travel as specified on your voucher. If applicable, notes such as dietary requirements, pick-up locations and additional fees should also be confirmed at this time. You need to allow adequate time to check-in prior to the specified departure time.

Prices/Extra Costs

Prices include Professional Skipper and Hostess, all meals, live aboard accommodation and use of all snorkel equipment. All prices are per person in AUD and include GST, National Park and Great Barrier Reef Marine Park entry fees and administration fees. Prices do not include any transfers or airfares. A surcharge may apply for certain dietary requirements.

Travel Risk/Insurance

It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances.

Your Responsibilities

Please note it is the responsibility of ALL passengers travelling to advise both your travel agent at the time of booking and vessel check-in agent before boarding of ANY medical conditions including food allergies you may suffer from.

Client Cancellations

All cancellations made result in the 25% cancellation fee of the recommended retail price (RRP), not discounted or sale prices. Any cancellations made 60-30 days prior to travel will result in a 50% cancellation fee and any cancellations made inside of 30 days to departure will result in forfeit of full trip fees.

Supplier Cancellations

We reserve the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.

All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at our discretion. If we have to cancel the trip (prior to departure) and we cannot offer a suitable alternative, then a refund will be given minus card fees. We strongly recommend that you have travel insurance, especially during the wet season.

Our tours offer adventure sailing and we do not cancel due to rain, clouds or strong winds. The Whitsundays is deemed partially smooth waters and tours will only be cancelled if the Regional Harbour Master closes the area or if the operator or Skipper of the boat deems the weather to be unsafe. The safety of our guests and our Crew are our highest priority and our vessel Operators or Crew reserve the right to vary itineraries for safety and passenger comfort. We also reserve the right to substitute vessels at any time, for any reason.

Thank you for booking with Powerplay. If you would like any advice or assistance in arranging accommodation, transfers or additional tours, please do not hesitate to contact us.